American Airlines expands ‘gate lice’ crackdown to over 100 airports

American Airlines has announced it is expanding its new technology to end a process known as “gate lice,” which is when passengers cut lines in hopes of boarding a flight early.

The system audibly flags when a passenger attempts to board the plane before their designated assignment is called and will automatically reject the ticket.

American Airlines first piloted the technology last month at Albuquerque International Sunport in New Mexico, Tucson International Airport in Arizona and Ronald Reagan Washington National Airport in Arlington, Virginia.

It will now expand to more than 100 airports ahead of the holiday season.

Julie Rath, American’s senior vice president of airport operations, reservations and service recovery, said in a press release the ability for customers to board with their assigned group is important to them.

“The initial positive response from customers and team members has exceeded our expectations, so we are thrilled to leverage this technology to deliver for them ahead of the Thanksgiving holiday,” said Rath.

Read Full Article Here